Return Policy
Return & Exchange Policy
Effective Date: June 30, 2025
At CeeCeeShop, we stand by our products. If any item doesn’t meet your expectations, our 30-Day Satisfaction Guarantee ensures a seamless resolution.
📦 1. Eligibility & Conditions
What Can Be Returned
- **✔️ Standard Items**: Unused, unworn, with original tags/packaging, within 30 days of delivery.
- **✔️ Defective/Damaged Items**: Reported within 7 days (photos required).
Non-Returnable Items
- ❌ Custom/personalized products (e.g., monogrammed goods)
- ❌ Final sale items (marked "Clearance" or "Non-Returnable")
- ❌ Gift cards & downloadable software
⚠️ Proof Required: All returns demand original order number or receipt.
🔄 2. Return Process (3-Step Workflow)
Step 1: Request Authorization
- Email customer@ceeceeshop.com with:
- Order number + reason for return
- Photos (for damage/defect claims)
- RMA Code Issued: We reply within 24 hours with a unique Return Authorization (RMA) number.
Step 2: Ship the Item
- Pack securely in original box with tags intact.
- Use trackable shipping (e.g., FedEx, DHL) and email tracking ID to us.
- Address: Use warehouse-specific return location provided with RMA code (varies by region).
Step 3: Refund/Exchange
- Inspection within 3 business days of receipt.
- Approval notification via email.
⏱️ 3. Refund Processing
| Scenario | Timeline | Method | Deductions |
|---|---|---|---|
| Approved Returns | 5-10 business days | Original payment method | None |
| Partial Refunds | Same timeline | Original payment method | ≤50% if used/damaged
2
|
| Exchanges | N/A | New order required | 先退后购，无直接换货 |
💡 Bank Delays: Refunds may take 3-5 extra days to reflect in your account.
📮 4. Shipping Costs & Responsibilities
| Return Type | Cost Bearer | Label Provided | Notes |
|---|---|---|---|
| Buyer-Initiated (e.g., size issue) | Customer | No | Use preferred carrier; save receipt |
| Seller-Initiated (e.g., wrong item) | CeeCeeShop | Yes (eBay-style prepaid label)
2
|
Auto-deduct if label unused |
| International Returns | Customer | No | Customs fees non-refundable |
✦ Pro Tip: For US orders >3-$6) to reduce lost package risk.
⚠️ 5. Critical Policies
- No Approval = No Refund: Unauthorized returns (no RMA) will be refused at warehouse.
- Late Returns: >30-day returns rejected except for legal warranties.
- Exchanges: Not automated — return first, then reorder (we waive shipping on replacement if defect confirmed).
- Automotive Parts: "Doesn’t fit" returns require evidence of vehicle compatibility claims.
📬 6. Contact & Dispute Resolution
CeeCeeShop Returns Department
- Email: customer@ceeceeshop.com (Response in <24h)
- US Support: +1 (888) 616-7788 (Mon-Fri, 9 AM-6 PM PST)
- Escalations: Unresolved issues? Request arbitration via AAA Commercial Rules (split-fee model)