Refund policy

Refund & Return Policy

Last Updated: [7.1, 2026]

At [ceeceeshop],

customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return and refund process under the conditions outlined below.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include original packaging and accessories.
Proof of purchase is required.
The return request must be submitted within the return period.

Items that are used, damaged, altered, or missing original components may not qualify for a refund.

2. How To Request A Return

To start a return, please contact our customer support team at:

Email: customer@ceeceeshop.com

Please include:

Order number
Customer name
Reason for return
Photos or videos if the product has quality issues

Our team will review your request and provide return instructions if approved.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The wrong item was received.
The product has a confirmed manufacturing defect.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking information.

4. Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.

Please allow 5-10 business days for the refund to appear after approval.

5. Non-Returnable Items

Certain products may not be eligible for returns due to:

Personal hygiene considerations
Customized or personalized products
Final sale items
Products damaged due to misuse

6. Order Cancellation

Orders can only be cancelled before they enter the processing or shipping stage.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the product according to our return policy.